Which Processes Are RPA Appropriate?
RPA has a flexibility that can be used in all industrial areas such as: automotive, airline, transportation industry, banking, chemical industry, distribution, education, energy, entertainment, financial services, restaurant, management, customer service, social services, health, communication, insurance, logistics, professional services, retail, technology, telecom.
This basically means that RPA does not have a boundary associated with industrial areas. There are many success stories in these industrial areas and more will be added soon. Actually the question to be asked is; It is not a question of which industry but what processes.
Upon basic research on RPA, it will be realized that RPA automates processes and tasks. This information often causes confusion. In fact, they are all interrelated so that processes are made up of tasks. In real life, not all end-to-end processes are fully automated. The reason for this situation is that the processes are inadequate and integration of these processes into different business applications will result in failure.
When a company decides to invest in RPA, the starting point will be uncertainty about which processes will benefit from automation. The answer is simple; It is the selection of processes that are developed, optimized, standardized or redesigned.
So what kinds of processes should be automated to get the most meaningful results?
- Repetitive and unchanging / routine
- Amenable to human error
- Bound by certain rules
- Based on digital data
- High volume and priority
- Standardized
- Having limited decision making
In other words, if a business process requires a large number of human intervention, contains electronic / non-digital data sources, or produces different results under certain conditions, it is not a suitable candidate for process automation. Robotic process automation can provide significant cost savings and other benefits, especially for time-consuming and repetitive business processes that human employees see as difficult or frustrating.
The key to lasting success is to fully understand how organizational processes work and then use that information for effective RPA planning.
Almost every process can be automated with RPA. They can integrate them into processes, business applications and workflows using the most flexible RPA solutions without expensive hardware changes or improvements. A good RPA solution should have the ability to connect to applications via API (application programming interface) and other scripting environments.