Who Should Be Responsible in Organizations in RPA Transformation?
Another critical topic that is as important as installation: Responsible in your organization.
Most organizations have a single manager responsible for RPA. The principal IT managers, technology managers or digital managers are responsible. However, more than 10% of companies have handed RPA responsibility to the chief strategy officer to instill efforts with line-of-business knowledge and efforts required for strategic transformation, regardless of RPA usage levels.
Abel, technology management; believes that it must clinch a process and technology leadership. “The truth is, business leaders are not yet fully tech savvy, and tech leaders don't understand all the ins and outs of the business,” he says. "But this gap is narrowing by the day, and that will help solve the problem."
To achieve this riveting, Cherkis believes the technology aspect of RPA must be under the executive overseeing digital and technology transformation. “Usually, this is the CFO or COO,” he says. "This allows the business and technology disciplines to come together."
Relieving Employees' Concerns
Our research shows that half of all organizations believe RPA will eliminate or eliminate many jobs in the future, and even more recognize their staff's concerns about displacement.
To address employee fears, companies are taking important steps: they are transparent about RPA usage plans, work closely with employees to understand and alleviate their concerns, and highlight the positives of time saved in regular repetitive tasks. RPA leaders are focusing even more sharply on these steps.
Many companies are aggressively managing options on the subject. More than half of organizations redistribute staff and provide training for new responsibilities as part of RPA plans. Among RPA leaders, this figure has risen to 68%. These efforts are an integral part of RPA's momentum and success.
Thoughts of employees on RPA*
*According to RPA Awareness
"Those who cooperate with Robotic Process Automation and artificial intelligence will be successful people and institutions of the future…."
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